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If chat monitor agent has requested help, you see a red flag next to the name and a private message far right if the agent entered one. To view a chat, click View in the Action column of the chat you want to monitor.
How to delete a Chat Monitor? IP Address : If you want to monitor the chats originated from a specific IP address then choose the IP Address option and enter the specific IP you would like to monitor in the text box.
Visitor : If you want to monitor a chat conversation of a visitor from chat monitor specific ID irrespective of any agent he converses with, then choose the Visitor Address option and enter the address of the visitor in the text box. How to add a Chat Monitor?
To add a chat monitor, do the following: In Settings, select the Automation section chat monitor click on the Chat Monitor tab. Now click on the Add monitro to set-up a new chat monitor. In the Choose a Type, select a type you would like to monitor.
Click on the Save button to register changes. You can view the added chat monitors listed in the Chat Monitor section.
Who can Monitor Chats?